One year ago, an Assembly report highlighted the rise in complaints against bus drivers from approx 10,000 to 40,000 over a period of four years. TfL promised action but last year the numbers continued to spiral:
Roger Evans: How many complaints specifically regarding the bus driver have TfL received since 2005?
Ken Livingstone: During the financial year 2005/06, TfL received 53,353 complaints specifically regarding the bus driver. Since April 2006, the figure is 15,414. During the financial year 2005/06, 1.1816 billion passenger journeys were made on buses.
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