
Yesterday's budget committee heard from TfL about the future of the Oystercard.
Over the summer, the Oyster IT system crashed three times, enabling passengers to travel for free and losing TfL a large amount of revenue. Transys, the consortium who provide Oyster under a 1998 PFI contract, paid a considerable sum in compensation. This incident just confirmed TfL's decision to retender the contract in 2010, a decision that had already gained momentum before the failures.
In future TfL will seek shorter contracts, to reflect the pace of innovation, and breaking the package up, so as to encourage specialists to take on different parts of the task. They expect to save money by avoiding expensive PFI financing, and by saving money as technology gets cheaper. They think there are around half a dozen contractors with relevant experience of providing similar technology in other cities.
Future development of Oyster also looks exciting, with plans to allow its use on river services and to enable the purchase of small items, for example coffee and newspapers, during the journey. Ultimately Oyster could be loaded onto mobile phones which would be scanned as passengers passed through platform gates.
The Oyster brand is the property of Transys, so a rebranding exercise could be necessary if agreement cannot be reached with TfL, but they do not expect this to be expensive or to disrupt journeys.
The TfL experts were very impressive, which has not always been the case...
Over the summer, the Oyster IT system crashed three times, enabling passengers to travel for free and losing TfL a large amount of revenue. Transys, the consortium who provide Oyster under a 1998 PFI contract, paid a considerable sum in compensation. This incident just confirmed TfL's decision to retender the contract in 2010, a decision that had already gained momentum before the failures.
In future TfL will seek shorter contracts, to reflect the pace of innovation, and breaking the package up, so as to encourage specialists to take on different parts of the task. They expect to save money by avoiding expensive PFI financing, and by saving money as technology gets cheaper. They think there are around half a dozen contractors with relevant experience of providing similar technology in other cities.
Future development of Oyster also looks exciting, with plans to allow its use on river services and to enable the purchase of small items, for example coffee and newspapers, during the journey. Ultimately Oyster could be loaded onto mobile phones which would be scanned as passengers passed through platform gates.
The Oyster brand is the property of Transys, so a rebranding exercise could be necessary if agreement cannot be reached with TfL, but they do not expect this to be expensive or to disrupt journeys.
The TfL experts were very impressive, which has not always been the case...












